[Resolved] Volkswagen India — diesel fuel injector issues | |||||
I have vw vento 1.6 mt comfort-line (Mh-02-dj-7753), purchased on may 2014. Recently had an issue of a blinking "emission and coil" indicator, in between a drive. When it was taken to autobahn service centre, vidhya vihar, mumbai on 14.08.2019. They inspected the car and informed like have to replace 2 fuel injectors. One injector cost is around rs. 24500. The service centre informed me the cost of 2 such fuel injectors as rs.49000/- and since it is outside warranty, i have to bear entire cost of it. I am regularly doing service in vw autobahn workshop and last service done on 23 july 2019. No issue there at that time. My car runs only 41k kilometers as of now. After a detailed research, i found that there were so many vw vehicles having same problem, which definitely raises a question on the reliability of a world class automobile manufacturer. All cars running in india using same fuel and but these kind of complaint are more for vw vehicles. I sincerely hope that your technical/ engineering team will diagnose the issue in detail and let us know the best way forward. From the financial perspective, i believe that volkswagen india will bear the maximum cost, for its unreliability in this case, and value your esteemed customers. Was this information helpful? | |||||
Sep 6, 2019 Complaint marked as Resolved my problem was resolved by VW autobahn workshop, Mumbai east. i am satisfied with their service. Thank you Volkswagen India and Autobahn service centre, Mumbai east. Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 31, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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