Volkswagen India — Double payment deduction

Dear sir/Mam .

I have loan account with Volkswagen finance . My loan account is on auto debit . Last month July21 i was unable to maintain balance for auto emi.

I received call to pay emi by another method and i paid it by google pay,
But after that when i keep balance in my auto debit account, again emi cut for the same month,
i have raised complaint and asked for the refund,

Volkswagen finance admit the emi cut twice and will refund
but till tym no refund received . One month gone again emi cut but still old money not refunded.

please do the needful

(LOAN NO -[protected])

complaint numbers:

R214240
R214060
R213660
R212397
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Volkswagen India customer support has been notified about the posted complaint.
Aug 06, 2021
Updated by Tarun sharma 274
Contact details
[protected]
Regards
Tarun sharma
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