[Resolved] Volkswagen India — EGR valve Issue | |
Hi, I'd been truly enjoying the vw polo 1.6 tdi i have (2014 model/ run 45, 000km only/recalled and updated the software few years back), but since 2 days back when the 'glow plug/spiral' sign starts blinking in the instrument cluster and the car starts running slow, i took it to one of the gurgaon workshop and i've been told that egr valve (03l131512dq) needs to be replaced which is whooping costs inr 50k, which i cannot afford at all. I bought this car as a trust on vw and many verbal great experiences with my friends who are also using vw. But despite that the car ran a few thousand miles and single handled car, this serious issue came which is unbearable and completely destroys the trust on vw cars. I've also been told that due to recent vw emission misconduct, after software update many car owners faced the same issue. Would you help me get it fixed since i cannot afford this repair and help regain the trust on vw brand? Thanks, Mohit jain +[protected] Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 24, 2020 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care - Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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