Volkswagen India — engine start | |||
I, emmanuel d j davis, own a volkswagen vento 1.2 tsi - highline - petrol vehicle, bought in june 2016 with registration number: tn 05 be 9445... The car has a chassis number: mexb16607gt074466 and engine number: cbzk33455 and has done about 25, 000+ kms... It was bought from kun madras volkswagen, chennai and is being serviced at their alandur, chennai workshop... On 26jun2018, i drove and stopped the car at a shop to buy certain things and when tried starting the vehicle, it wouldn't start... There was no panel lighting and the engine wouldn't crank... I had to call for 'road-side assistance' and they were on their way...in the meanwhile after about half an hour, i just tried starting the vehicle and it started... I then called the 'road-side assistance' customer care and requested them to abort the service as the vehicle had started... The following day i sent my vehicle for my 2nd year-end service and made specific complaint about the 'starting' problem... At the end of the service, they mentioned that the existing battery is not good and wanted me to change the battery and as per their advise a new 'company battery' had been installed, and was told that it had a 2-year warranty... Within just a few days, yesterday 01jul2018, my vehicle would not start in exactly a similar fashion as the earlier incident with the old battery... Now the same thing has happened with the new battery as well... I once again had to call for the 'road-side assistance' and this time, after hours of waiting, they had to come and 'jump-start' the vehicle... I am totally frustrated with this and have absolutely no confidence to take the car out, as i am not certain when it would refuse to start... Possibly i need to carry an extra spare battery in my booth and 'jump start' the vehicle as and when required... I am literally scared to take the vehicle out and worried when and where i would be stranded on the road awaiting a 'road-side' assistance staff to jump-start the vehicle... I think, i definitely would not recommend another soul to buy this vehicle and keep guessing when it will refuse to 'start'... Was this information helpful? | |||
Volkswagen India customer support has been notified about the posted complaint. | |||
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