Volkswagen India — extreme delay in body shop work

Address:

Jaipur, Rajasthan, 302003

I purchased a volkswagen ameo in december 2017, with the expectation of getting good after sale service as per the brand reputation. But having a very bad experience at morani volkswagen service center, jaipur, rajasthan.
My car met with an accident on 18th feb'18 and the car was dropped at the morani volkswagen service center in jaipur on the same date. Since 18th feb its been 18 days and the work in progress of my car is negligible. Sufficient staff is not available at the service center. Everyday some or the other person is on leave and no work has been done since so many days. I am facing a lot of problem without the car and the kind of response the body shop persons give is not at all satisfactory.
Kindly look into the matter and do the needful asap, taking so much time for such jobs is not at all acceptable.

Ashwin mehta
[protected]
Volkswagen ameo
Rj14 yc 5436
Chasis no: mexk17603jt086711
Insured from oriental insurance co.