[Resolved]  Volkswagen India — failure of two fuel injectors of vento tdi both at once.

I purchased my volkswagen vento tdi on january 2015 from volkswagen patna. Its been 4 1/2 years and the car has just driven 38000kms and i suddenly experience loss of power of middle of highway while returning home. The coil light starts to blink and the check engine light comes on. So, i stopped the car and parked it on the side of the road to check whats the issue. Seeing knocking issues on the engine while the engine turned on. I called up the sevice manager of volkswagen patna and he connected me to a technician for advice. He asked me exactly whats happening and after i adivised him the problems, he asked me how far was i and i told him 30 kms. So, he advised me to drive slow between 20-30 and max 40 to get home as it happened at 7:30 pm. I drove it back home somehow slowly keeping patience. Next day, i took the car to service centre and the technician examined the car by disconnecting the fuel injectors simultaneously one by one. He found out that injector 1 and injector 3 are dead. I asked him to run a check with his laptop to confirm the exact error. It came out to be cylinder 1 and cylinder 3 injector circuit error. I asked the service centre people what could be done? And they are like its gonna cost you approx rs 50000 to fix that. I did tell him that its manufacturing defect and this issues is allover the internet. They said that you car is out of warranty so we cannot do anything. And one of the service managers clearly told me in private that even if you email the company or post or tweet them, no action is gonna be taken, as company never agrees that its the injector issues. They ll always blame it on the fuel.
What i dont get is how come other expensive as well as cheap cars run on the same fuel as ours but nothing goes wrong their cars but the volkswagen vento fuel injector dies. The technician also said that the fuel is mixed and i challenged him that you give me in writing and i have all the bills from where i have filled up. You write that and i ll file a case against them. He suddenly changed his words stating that it might be an electrical failure and this always been a problem with volkswagen vento and the entire service team was aware of it and couldnt do anything about as the company denies it.

I have read so many blogs and complaints of people about the fuel injector problem and now its my turn.

Volkswagen india doesnt reply to your emails regarding these issues as its their manufacturing fault. If this is what you called german made, then i feel you shouldnt buy german cars as they are shame on other german products.

I really dont care about why the company does this but this somthing that i ll not bear. Volkswagen india should bear the cost the fuel injectors repalcement and replace them for free as its a manufacturing defect.

I just serviced my car 7 days back by paying rs 15000 as their ssrvice cost rose form rs 11000. Thats not issue but another expense of rs 50000 plus extras. This is like you can buy a motorcycle with the service cost of a car.
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Sep 24, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2019
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in
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