[Resolved] Volkswagen India — faulty vehicle

Ashish Chhaparia

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400063
Website:	Volkswagen

I have purchased a volkswagen vento from mumbai beating no mh48aw0121.
The car is just 4 months old and i face the problem of clutch flywheel. The part was not available for 4 weeks and after the same is available my car is with dealer for last 6 days and he has not repaired the car.

Previously when i purchased the car i had purchased the 2016 version. I paid the entire money. They kept the money and after 1 month they told that the car is faulty and i need to buy the new model for which i paid 1.2 lacs extra. I have to wait for 2 month for the delivery of my car after paying the entire money.

The dealer and the car company are just cheating the customer. So kindly help me to give my car back to them and get my entire money refunded.

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Oct 24, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
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E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in