[Resolved]  Volkswagen India — Fuel injector quality

Address:	400099
Website:	[email protected]

My car vento comfortline 2012 model bought during April 2012. During the past one month I filled twice diesel oil to full tank capacity for checking mileage. After filling my car for first incidence driven for 170 KM and parked for few days before next drive 350 Kms range. After filling second time to full tank capacity, car driven for 350 Kms range and parked idle for few days. Then the car driven for 350 KM range. Fortunately 15 KMs away from my home, a coil image and engine image both in yellow color flickered in the dash board indicator and the car lost its pick up. I was advised by coimbatore and Madurai authorized service centers to drive the car slowly to either one of their service centers. As it was late evening, we reached home by driving slowly to our home. After parking the car idle for two days the car was driven slowly and delivered to Madurai service center for repair work. They said the electrical circuit in one fuel injector was out which can not be repaired or cleaned and to be replaced. The material cost+tax+labor cost works out to Rs22000 Plus. Heavy amount I spent for the same as the extended warranty cover was expired which can not be extended or renewed because the company gives this benefit only for four years. The service people instructed that if the diesel fuel would be filled to full capacity, car should not be kept idle for longer time until the fuel indicator shows diesel capacity with lesser than full capacity. Usually the fuel indicator turns backward from touching full capacity, only after travelling for 100- 200 KM range. So until then the car should not be kept without running for more days. Otherwise the electrical circuit in the oil injector would be stressed causing to such damage. Unfortunately on the same day another WW highline car was repaired there with the same problem. They also filled fuel to full capacty, kept idle for few days in home and traveled for 900Kms. During running the same trouble which occurred to me happened to them and delivered the car to this Madurai service center. Hence what the service people told me seems as more valid. This type of defect not seen in cars other than WW. So WW R&D should find out the defect in the fuel injector and should rectify the same in the future manufacturing. As it is a major common manufacturing defect, they should compensate the loss of repair cost to the suffered customers who had replaced the injectors so far. Also WW should withdrew all the fuel injectors of the sold out vehicles for free replacements. Otherwise the lust on WW cars among the buyers would start to fade.