[Resolved] Volkswagen India — High rpm and di-fogger not working on vento 1.6 hl | |
Hi Team NAME- ARUNKUMAR M VIN--WVWE14608ET088335 I am really unhappy interacting with VolksWagen Service personnel RAMANI CARS PRIVATE LIMITED, SALEM recently. I had been servicing my VolksWagen Vento(TN30BZ 0222) regularly at the authorized dealer RAMANI CARS PRIVATE LIMITED, SALEM. Their response to the recent problem reported is unsatisfactory and I need an explanation, I would say justification, rather. To be precise, the problem with my Car was that the RPM shoots up above normal(more than 1k RPM) at idling condition, REAR defogger wont work at this stage, seems some problem with the power generated does not suffice either of those to power up. Raising up the RPM would not solve this either(which should work ideally). However, Powering off the engine and starting it up again helps REAR defogger would power ON now, not sure why this happens and the officials/service personnels at the Authorised service centres couldn’t help either. Given that I had changed battery at Authorized Service center(RAMANI CARS PRIVATE LIMITED, SALEM) and changed the Alternator & the flap motor(Genuine parts) from another service person I want clarifications/Justifications for the following Also I attached the service history report from RAMANI CARS PRIVATE LIMITED, SALEM. Why would I spend on the diagnosis of this issue?. - I shall pay for the replacement parts only whichever would be identified as faulty and replaced, but not for the diagnosis/analysis and not for the parts/tools you would use while diagnosing I have declared that I replaced parts(OEM parts) from a different vendor and I would be responsible for any problems identified around this, only if those are proved to be not genuine by the Dealer/Service personnel. I need checklists/declaration of condition of other parts/machineries/systems of the car before proceeding to service, to duly track the changes/damages that would happen during diagnosis of the issue. Note:-My car is not under warranty and it's 6years old but still i am servicing my car in the Authorised service center. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Feb 21, 2021 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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