[Resolved]  Volkswagen India — High rpm and di-fogger not working on vento 1.6 hl

Hi Team

NAME- ARUNKUMAR M
VIN--WVWE14608ET088335

I am really unhappy interacting with VolksWagen Service personnel RAMANI CARS PRIVATE LIMITED, SALEM recently.

I had been servicing my VolksWagen Vento(TN30BZ 0222) regularly at the authorized dealer RAMANI CARS PRIVATE LIMITED, SALEM. Their response to the recent problem reported is unsatisfactory and I need an explanation, I would say justification, rather.

To be precise, the problem with my Car was that the RPM shoots up above normal(more than 1k RPM) at idling condition, REAR defogger wont work at this stage, seems some problem with the power generated does not suffice either of those to power up. Raising up the RPM would not solve this either(which should work ideally). However, Powering off the engine and starting it up again helps REAR defogger would power ON now, not sure why this happens and the officials/service personnels at the Authorised service centres couldn’t help either.

Given that I had changed battery at Authorized Service center(RAMANI CARS PRIVATE LIMITED, SALEM) and changed the Alternator & the flap motor(Genuine parts) from another service person I want clarifications/Justifications for the following

Also I attached the service history report from RAMANI CARS PRIVATE LIMITED, SALEM.

Why would I spend on the diagnosis of this issue?. - I shall pay for the replacement parts only whichever would be identified as faulty and replaced, but not for the diagnosis/analysis and not for the parts/tools you would use while diagnosing
I have declared that I replaced parts(OEM parts) from a different vendor and I would be responsible for any problems identified around this, only if those are proved to be not genuine by the Dealer/Service personnel.
I need checklists/declaration of condition of other parts/machineries/systems of the car before proceeding to service, to duly track the changes/damages that would happen during diagnosis of the issue.

Note:-My car is not under warranty and it's 6years old but still i am servicing my car in the Authorised service center.
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Aug 6, 2021
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Dec 16, 2020
Updated by Arun Iinish
Below conversation is the latest update after I am not getting any response from vw dealer

Hi Rajeshwari

Thanks for your response.

I would like to highlight that the issues were reported to Advise(Mr.Vinothkumar M) and Manager(Mr.Jayaprakash) during my last visit itself, showed him directly, briefed him as well yet he has mentioned "problem didn't occur" in his report, pls explain on this. Either he hadn't listened/understood the problem statement or the issue was handled lethargically.

I would certainly need clarifications on

1.why the issue wasn't fixed during my last visits?!

2. How did the service personnel comment as "problem didn't occur" even after me showcasing him during my visit?

3. How many visits do I have to make to get this issue resolved genuinely?

I can't revisit multiple times without getting the issue fixed and I am certainly unhappy with the service provided. You being an Authorized service center, haven't made justice being so.

I would not recommend VW to my friends either

Note:- i attached the WhatsApp snap for the reference

On Thu, Dec 10, 2020 at 6:24 PM Crmserviceslm--Rajeswari.T <[protected]@vw-ramanicars.co.in> wrote:
Dear Sir,



Greetings from Ramani Volkswagen Salem!!!

Thank you very much for your patronage towards Volkswagen and its products.

This is in reference to your Volkswagen Vento vehicle bearing Registration no : TN30BZ0222 with the concern reference no : CCR06377182.



We received your feedback from Customer care regarding : RPM related in vehicle.



As per your valuable feedback we checked with the recent visit Service history that we received your vehicle on 28.11.2020 with the complaint of DI-Fogger check, Hazard Check, LHS Head lamp check and Head lamp focusing check and while we received the vehicle by workshop we did not found any errors in vehicle at the time of receiving so on that we requested for the time for the complete inspection but due to your some busy schedule you taken the vehicle delivery without carry any jobs in vehicle.



So that here we are requesting your valuable appointment for the complete inspection as per your feedback.



For any further clarification in future related service kindly contact our Service Manager Mr.Jayaprakash in Ph no:[protected].

This mail is for your kind information and we value having you as our esteemed customer and solicit your understanding on the subject.

Thanking you & assuring of our best service & attention always.





Warm Regards,

T.Rajeshwari

Lead CR – Service

Volkswagen Salem



--


Thanks and Regards

Arunkumar M
Dec 18, 2020
Updated by Arun Iinish
Hi Team,

I dont get any update from the VW Dealer or someone from VW
Verified Support
Feb 21, 2021
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
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