[Resolved]  Volkswagen India — horrible after sales services after delivering a malfunctioning polo gt tsi unit

Address:

Snn Raj Serenity, Begur Koppa Road, Bangalore, 560068

Its been almost 4 month since the delivery of the new vehicle, vw polo gt tsi 2019 model, and my ac unit is still not working. This complaint was raised multiple times with the vw authorized service center elite motors, hosur road, bangalore. Moreover, the vehicle was collected 3 times from the day of delivery, 1 time each in the month of march, april and may respectively. They kept the vehicle for inspection for a considerable amount of time and each time they returned the vehicle saying the issue is permanently fixed. But the issue reappears a few days after. This time i raised the complaint again with them, but they doesn't seem to be taking this matter seriously, so i was left with no other option, but to post a complaint against them in the common consumer forum. I have even wrote it to vw india, but no response from their end as well, as expected. I have already made a horrible mistake trusting vw. This was my first car, and i was so much excited about it. But, thank you vw india for ruining all the experience.

Attached a video to demonstrate how it feels like driving a polo in the rain.