[Resolved]  Volkswagen India — I am a victim of bad and unauthorised service done on my vehicle Mody Volkswagen Thane Service Center

I am a victim of bad and unauthorised service done on my vehicle. by @modyVolkswagen.

I had dropped my vehicle VW AMEO (MH04 JB 16050) at VW service center Thane on Thursday evening 23rd February 2023 for bumper painting, ceramic coating and backseat noise issue work and received my vehicle back on 4th March 2023... I am completely dissatisfied with the work that was done in the service center. Infact there is something wrong happened with my vehicle in the workshop. VW Thane has taken the joint road test before dropping the vehicle to the workshop and it was never reported the suspension noise and later how can suddenly suspension issue arises.

list of existing issues (includes new and old)
[protected][protected][protected][protected]
1. Back Seat noise (pending from several months.)
- Within few days the noise has again come up... frustrating with quality of work done

2. Bad Repainting on the back bumper
- Painting was not done properly on the backside bumper, the surface is not at all smooth and it is dry and very badly done.

3- Ceramic coat
- I have got it verified with a ceramic expert and he confirmed there is no coat done recently on the vehicle. So much lies from VW

4. Humming noise issue was observed later taking the delivery when I parked my vehicle at half ignition in the basement. This is the new issue which has come out after the work done in the workshop.

5. I have also noticed the speakers output is now getting buzzing noise on a high bass. there is definitely some fishy thing happened with my vehicle,

6. Changes in the bonnet area…. I have pics of before & after that clearly indicate something is wrong happened with my vehicle. I want to get it verified completely with a technical head and reasons of such modifications in my vehicle without my knowledge.

7. Steering jerk and noise on the bumping roads

8. Speakers - also noticed the speakers output is now getting buzzing noise on a high bass. there is definitely some fishy thing happened with my vehicle,

my vehicle was @ThaneVolkswagen or a week, after the given job done, there are many issues have come out that were not there earlier. I WANT TO SEE CCTV FOOTAGES TO KNOW WHAT EXACTLY HAPPENED WITH MY VEHICLE IN THE WORKSHOP and FULL JOB DETAILS.

I am a victim of bad and unauthorized changes to my vehicle by @ThaneVolkswagen Address it immediately #Volkswagen
Was this information helpful?
No (0)
Yes (0)
Apr 30, 2023
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2023
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2188
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information