[Resolved]  Volkswagen India — incurring more repair and maintenance cost due to poor service by your dealer - reg

Address:

No: F 9 -A, BLOCK "C", ROYAL SHRETON APARTMENTS, NANJUNDAPURAM ROAD, COIMBATORE - 641036, Coimbatore, Tamil Nadu, XXXXXX

I would like to bring the following issues to your notice and for appropriate actions/consideration:

I purchased volkswagan vento 1.6 mpi mt highline 2013 model sedan car on 19th july 2013 through your authorized dealer, m/s ramani cars p limited, madurai branch. It costed me rs.10.72 lakhs and i purchased the car thro car vehicle loan taken from sbi, central branch, madurai.

I’ve carried out all periodical service as per the schedule without any deviations. I never sent the vehicle to any local automobile service vendors even for small check up. I have sent my car only to your dealer m/s ramani cars either at madurai or coimbatore. I have all relevant records with me since the time of purchase.

Now the vehicle has completed only 95633 kms run but i’ve incurred more than rs.75000/- as repair expenses which is exorbitant and not affordable for me. I purchased your car believing that it is a german made and cost of maintenance will be low cost and the service will be top class. However, am disappointed with the way my car is being serviced by your dealer.

I believe that the reason for the unwanted maintenance expenses is due to mechanics/technicians employed at your dealer ship. Those mechanics/technicians knowledge about this high end car is very poor, they could not explain the real problems whenever i left my car for maintenance/faults. They never explained to me clearly the problems of my car. They do not totally resolve my complaints, they do just to close the work card/job sheet and release the vehicle.in the recent months, i have more problems with my car and i am left with leaving the car at their work shop. I am quite surprised to see, volkswagan allows its dealer to employ unqualified auto mechanics/technicians to do maintenance of cars. I am feeling this because of the poor quality of the service being provided by the dealer.

On 21st january 2019 i had sent my car to your m/s ramani cars, coimbatore branch dealer service station with the complaint of servicing/repairing of ecm.

Even after many days of handing over my vehicle to service station, i didn’t receive any proper response about the status of repair works completed/pending in my vehicle and exact delivery date from their end despite of several oral and email reminders. Whenever i called or wrote to them they had repeatedly informed me that ecm spare part is to be manufactured and sent by the manufacturer. This car is being sold by you and am surprised to hear that you have to manufacture ecm upon my request??? It is quite a mental agony to know that spare parts are not available and my car is lying idle for want of a spare part. Meanwhile, i have been paying my emi to the bank.

Upon my continuous follow up, and, after 45 days they delivered my vehicle and after 300 kms run again the ecp signal appears in the dashboard. Hence once again i’ve sent my vehicle to service station. This time they superficially checked the vehicle and said they found problem in the injector and the same was cleaned and it was delivered to me. But, within next two days the same ecp issue recurs and again they took my vehicle to workshop and done some repair work in the injector and charged me rs.1210 as service charges.

But i didn’t find any improvement but faced the same issues again and send back the vehicle for service.

In the light of the above i would like to bring the following points for your consideration:

1. Every time my vehicle has been inspected only by floor mechanic/technician and whatever he is telling i’ve to accept without any option and paying the spare parts amount and service charges, but, there is no change in the vehicle condition.
2. I’m totally a non-technical person and ignorant of what is happening in my vehicle and even after many visit to the dealer workshop, so far, no automobile expert from ramani cars explained me the technical issues to my understanding and to justify the reason for recurrence of the same issues in my vehicle. Given that i am going with the same complaint, it should be the expert who should have explained to me the exact problem of my car and advise me appropriately.
3. On the contrary i was forced to depend on the words of technician and because of his poor capability and expertise i’m not able to find the solution and keeping my vehicle in the workshop.
4. Since jan’2019 nearly 5 times i’ve sent my vehicle ramani cars service station for the same complaint and that too in jan’19 they delivered the vehicle only after 45 days.
5. Every time they are telling different issues and reasoning as usual wear and tear problem.
6. Every month i must pay the emi to sbi at rs.10250/- without proper utilisation of the vehicle. Besides for all my official and personal movements i’m using hired vehicle which is an extra burden for me.
7. Due to the above i’ve undergone unnecessary mental agony and losing my interest on vw brand vehicles.

Now, my question is:

Why i have to invest my money to buy vw brand car and incur huge maintenance expenses because of your dealer’s unqualified technicians?

Why should i depend on your poor service again?

Why should not i claim refund of all expenses incurred by me in this particular complaint from you/dealer?

And, further,

Why should not i claim liquidated damages/compensation through consumer courts for the unnecessary cost incurred by me due to your poor quality volkswagan car (Low cost maintenance-misleading advertisements), dealer’s employment of poor unqualified workmanship and mental agony caused by your authorised service vendor m/s. Ramani cars private ltd., coimbatore.

I expect your immediate explanation for all my above queries and resolve my car issue completely.

I am looking forward to hearing from you within two weeks from this date. If there is no reply from you, it is presumed that you are accepting my complaint and have nothing to explain. Subsequently, i will initiate appropriate legal actions against volkswagan india and your local authorized dealers at coimbatore, madurai.

I am sending this complaint to volkswagan international head office, volkswagan india office for their knowledge.

Regards,
Vmsundaram
Owner of vw vento tn58a35523