Volkswagen India — Its been almost 1 month since I have the car for service and still the issue is not fixed.

Address:VOLKSWAGEN PONDICHERRY,43 Cuddalore Main Road Thattanchavady, Ariyankuppam, Puducherry 605007

I have given my car (PY01BS7777) to the service centre at pondicherry, ( 43 Cuddalore Main Road Thattanchavady, Ariyankuppam, Puducherry, 605007) almost a month back.Also I have Recently called to the customer care about the issue and they said they will look into the matter .

The issue in my car was poor pickup and spring light lit up .They adviced me to change all injector and that the problem would go away and I have changed all injectors for a huge sum of money.They have also swapped a exhaust sensor saying this also might be a problem, but after doing all these the problem still persist.I went 2 days before to test my car at the service centre and problem remains the same.The spring light still shows on my dashboard and pick up hasn’t improved that much.I want to officially register a complaint about this.

To this day, I have spent around 1.34lakhs for the repair.For spending this amount of money for a service of the car, I would expect a car to be well serviced and the problem should have been addressed soon.

As I have noticed, the job carried out on my car at the service centre was only to replace the parts with new spare parts that has cost me a lot of money.Being an engineer myself, why can’t they they identify the problem for my spring light and my pick up issues and try to fix the issues instead of replacing all spare parts on my car one by one.

I do have gone through some manuals and read a lit of article about my pick up issues.It normally associated with either EGR or glow plug or turbo boost or differential pressure sensor at the particulate filter or faulty exhaust sensor.

Some of the problems I have raised :
AC flow in my car was not enough
Pick up issue and spring light issue
Radiator huge noise

I am not willing to spend any more than I have already spent.
Please take this as serious and hoping to get a swift action from your end and kindly assist me with my issues.
Was this information helpful?
No (0)
Yes (1)
Volkswagen India customer support has been notified about the posted complaint.
Mar 17, 2021
Updated by parthiban1225
Follow up on above issue:
Very disappointed with volkswagen that their service personal cannot remove a single bolt and that they need a 1 week to do the same.
Very worst from a reputated company and I am never gonna buy again a Volkwagen car again in my life due to their poor and pathetic after service.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2188
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information