Volkswagen India — Key Broken/moisture content and water droplets are getting inside the headlight

Dear Team,
My Car Reg No: KL17R2737
Current Open case at VW : CCR05901775
Car is Under Warranty
Location: Muvattupuzha
I am writing this to convey my disappointment to the VW team regarding the poor after sale support and material quality. I was a person believed in the quality, after sale support and responsibility of VW in their products but in reality your team showed me VW is same like any other brands.
As you know the key is part of daily usage as the car is So I expect VW will give at most care and quality to the lock and Keys also. In my case, the key got damaged in its third year and 24K KM's itself which is very unfortunate. And it’s very clear that it got damaged due to the poor quality of the alloy (or what material the metal part of the keys are made of) thus I believe I deserve for get key replaced without touching my pockets.

Same time i claimed my insurance and they are approved my maximum eligibility 10K but Service team still same state that the quality issue or not, whatever it is company will not ready to take the responsibility and forcing the customer to pay the remaining. Remember the insurance company has accepted my claim and that shows it’s a clear scenario that it’s not due to any mishandling from my side.

Second thing my headlight having issue moisture content and water droplets are getting inside the headlight
Last time I spoke to one of your service executives and as per him the issue like moisture content and water droplets are getting inside the headlight is common issue of Volkswagen cars and it will clear you turn on the headlight.

First of all as a service advisor he shouldn’t talk irresponsible like this. The head lights should be air tight or air ventilated properly and not designed to allow water clogged inside and clear the mist with the heat generated when we switch ON headlights.it may affect the road visibility and its very danger also.
I always believing in superior quality of VW and unfortunately the reality is very sad
The all 4 tyres got damaged within 2 year and 20K KM's
Battery got Faulty within 2 year
2 ABS Sensor replaced within 2 Year
Headlight having issue
Key Broken
In all these issues i dint get any support except ABS sensor's case remaining Tyre, battery everything i purchased and headlight, key issues still on same stage
As same as the key issue this is also a clear case of faulty part or poor quality of the vehicle parts so kindly look in to the matter and take the accountability in the both issues and replace the same as VW promising.