[Resolved]  Volkswagen India — Leaking diesel from injector

Address:Mysore, Karnataka, 570023
Website:rameshvsshetty@ gmail.com

Last week vw mysore service centre has put a new injector and chargedo 24000 rupees. Yesterday I took out my vento for bangalore and after running 100 kms, the smell of diesel started and when opened the bonnet I found diesel oozing out from the 2nd newly fixed injector. The vehicle was stopped immediately to avoid fire hazard and towed to bangalore rajajinagar service centre, and paid 5600 ru pees. Case no[protected] Rmaxarsa.
My vento read at mysore KA09MB0054 and read in Feb 2014 and has run 18600 km so far.
My grivience are
How come the the injector has become defective in 3 yes
Why extended warranty and roadside assistance not told or remindedo to me before expiry
Why after fixing new injector it was not checkEd for leaks
Why my and my family put to grave risk
Why I made to pay for everything because of some ones negligence or incompetence
Mr bop Anna and supervisor raghavendra and other staff needs to be asked to give explanation
I need to be convinced and the negligent staff to be taken to task
Was this information helpful?
No (0)
Yes (0)
Feb 28, 2017
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information