Volkswagen India — major noise from back shockers not getting resolved

 
1 Review
New Delhi, New Delhi District, Delhi, India
 qaisa50 on Jan 2, 2019
Date :[protected]
Case No : CCR152950
Vehicle Registration No : UP15AU6300
Name of the Customer : Qaisar Ansari
Dealership Name : M/s Volkswagen Capital
Dealership Location : New Delhi

Dear Sir / Madam,
This is in reference to above complaint, I am sorry to state that you are simply looting & cheating the customers without resolving their issues.
I had a word with CRM Ms. Delna assigned by you who assured me that I need to send the vehicle to workshop and my problem will be resolved.
I sent the vehicle today morning ( 29th DEC 2018 ) and got it back today evening after stating that all problems got resolved But when I checked
Still same problem persist.

Back shocker problem is still not resolved, Please be informed that I am undergoing through a severe mental harassment because of my vehicle problem.
You are simply making me fool. How many times I will send the vehicle to workshop ? Also please note that for today’s work also I paid Rs. 12868/-, on top of Rs. 1.38 Lakhs which
I have already paid for servicing of my car. Till now I have paid more than Rs. 1.5 Lakhs to you. AUR KITNA LOOTOGEY AAP LOG ?????
Please be serious and have some shame and fix my issue. Thanks

Complaint Status


[Jan 03, 2019] Volkswagen India customer support has been notified about the posted complaint.
Updated by qaisa50, Jan 02, 2019
No resolution till now
Verified Support
Volkswagen India Customer Care's response, Jan 16, 2019
Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.care@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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    Volkswagen India - major noise from back shockers not getting resolved