[Resolved] Volkswagen India — mental torture by service center

hbmurali

from Tiruchirappalli, Tamil Nadu

Address:

620006

Proud owner of Vento Petrol version. Vehicle No. TN18 0730. An office goer and used mostly for commuting to office and home. Has run for around 80000 kms. Picked up for service M/s. Ramani Cars, Trichy on 03.06.18. Still to be given. Daily they say some failures and parts replacement. But Vento car quality can not be like this.as the brand is known for highest quality. Lot of mental pressure due to the attitude of the service center. Is it a ploy by service center to grab more money. Car is best but service is worst. It induces me to go to other brand.

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Aug 1, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by hbmurali they said they will tell the status today, they have not come back

Verified Support

Jun 30, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your exact Car registration number and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in