[Resolved]  Volkswagen India — Negligence towards customers

Address:Kun Volkswagen service pondicherry

I have left my vehicle polo GT on 27th Jan 2021 9 am for the complaint of abs lamp and esp lamp glowing. Its been more than 24 hours no one called or informed me the vehicle status.
I have called them several times but no one is ready to respond. I think they have not alloted my vehicle which is very clear by their behaviour. I have been owning a Volkswagen from 2012 and this is my 2nd Volkswagen car in our family,
I had given nearly 3 persons to buy a Volkswagen. Is this the way the vw dealer takes care of their customers.
Everytime when I visit the service dealer its a same old story, this incident happening right now is also the same old story with new dealer in our location.
Last thing I want to mention is if this complaint is not rectified, I am going to sell my vehicle and book a new vehicle from other brand who value the customer needs.
Thank u
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Aug 8, 2021
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2021
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
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