[Resolved] Volkswagen India — no service available in solan only sales

Vicky Khatana

from Ambala, Haryana

Address:

valkswagen mandi himachal pradesh, Mandi, Himachal Pradesh, 171304

I want to tell that we are suffering from many problems like if we have do send a car for minor work it’s not available in solan we have to send it to mandi (H p) it’s 120 km away from solan after that company charges fuel expenses from us it’s like 2000. There are many empty places in solan they can open service showroom there but they don’t. Its there problem they are not opening service in solan so they should not charge for fuel from us they don’t send car on time for work they say when there worker will cum then only they will take car to mandi showroom. While selling the car they told us that service showroom will open in 3 to 4 months now it’s been year.

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Jun 4, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.