[Resolved] Volkswagen India — noise after doing a regular car service

Sunilsundaram05

from Kayankulam, Kerala

Address:	Palakkad, Kerala, 678012
Website:	www.volkswagencalicut.co.in

I am extremely unhappy with your service which i did it at thrissur authorized volkswagen service centre – pheonix car india pvt ltd, thrissur - kerala. After doing the car service, i am getting a noise from the front side of my car when i drive. I am 100% sure there was no sound before giving my car to service.. Rajesh kumar was the service manger
I am keep asking why this sound is coming after service, what is the root cause but i am not getting any answer till now for my question.
I registered a complaint and dropped my car second time for thorough checking as requested by customer relationship manager. Polo petrol car 1.6 c, highline car number: ka51mb3758. Complaint number: ccr136879
I have dropped my car second time on sept 8th night. I was informed about what needs to be changed but till now i didn’t get any answer to my question. I strongly feel that my car is not analyzed and serviced properly or mishandled.
Also was unable to open my car dicky. From another volkswagen car service center, i was informed that it will cost 3500/- rs to repair, but due to non-availability of spare part i couldn’t do. But at thrissur volkswagen service center gave an estimation of 15, 000 to resolve the issue. Strongly feeling that either no proper analyzing is done or not trustworthy. I dint get any reply for this query also.

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Oct 4, 2018

Complaint marked as Resolved

I gave back my car. Now issue got resolved. Thanks for your effort.

Volkswagen India customer support has been notified about the posted complaint.

Sep 13, 2018

Updated by Sunilsundaram05 Still I am not able to get a response for my request and complaint. I have given my car for the second time on 8th of Sep till now (Sept 13th) also my complaint is not addressed. They said I will get a reply to my email or call back yesterday, but I didnt get any call back either yesterday or today. Allotted Custom Relationship manager is also not picking my calls. No progress is happening on my issue. This is really horrible customer care service. Was able to reach Service manager today and he said the noise is coming because of the replacement of Shock absorber Mount bush. If a new component is giving more noise then what was the need for replacing that component. I wanted their reason to be sent as an email to me, but since yesterday I dint get any reply.

Verified Support

Sep 29, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

Oct 04, 2018

Updated by Sunilsundaram05 Thanks for addressing my issues, now this is resolved. Really appreciate and thanks for addressing my concern.
Now the manager as rectified the issue with my Car. Thanks a lot for your effort.