[Resolved] Volkswagen India — non availability of rear shock absorbers of vento car

[Resolved] Volkswagen India — non availability of rear shock absorbers of vento car

D dm84 from Thiruvananthapuram, Kerala

My vento car purchased in 2011 requires a replacement for worn out rear shock absorbers. I stay quite far away from the volkswagon authorised service center and in the car condition i am not able to drive it or tow it there. The service center refuses to sell me the part or help me get it and insists on getting the car to their service center. I am in a fix because i do not know where i can get a genuine replacement for vento shock absorbers or the part particulars for me to ensure i purchase a genuine part. These parts are not easily available in open market. Please help in this matter. I would like to warn all prospective purchasers of volkswagon cars to be warned of this aspect.in case the car has a breakdown quite away from the authorised service center (*where service is extremely costly) it will be a very sad experience. Was this information helpful? No (0) Yes (0)
Jan 31, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Dec 07, 2017 Updated by dm84 No contact or response from the Companyso far Verified Support Dec 09, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Dec 11, 2017 Updated by dm84 I stay in Trivandrum Kerala and my contact no is [protected]. I got a very unsympethetic and callous response from your franchisee in Trivandrum. However I managed to get the part ( after lot of research since it was not available in Kerala spare part shops ) and is relacing it. This fact o[censored]nhelpful attitude in a distress situation with limited options for repairs is a fact that has to be kept in mind while going in for the next car. Thanks. Verified Support Dec 16, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 06th Dec, 2017. We have not received any response to our request dated 09th Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India Dec 26, 2017 Updated by dm84 The response is very much delayed and I HAD TO GET IT REPAIREDthrough some other service .Very bad customer service.Please think twice before going for Volks wagen passenger cars.
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