[Resolved] Volkswagen India — non delivery of the vehicle even after accepting the complete payment

[Resolved] Volkswagen India — non delivery of the vehicle even after accepting the complete payment

S Shankar Narayan MK from Chennai, Tamil Nadu

Pl note i had booked a volkswagen polo highline 1.5 tdi on 23-nov-19, with your dealership m/s pps motors pvt ltd, nagawara, bangalore. I availed a bank loan and the total amount has been remitted by my banker to m/s. Pps motors. Now the dealership is informing me to that they cannot deliver the vehicle of my choice. This is amounts to cheating by the dealership Request your immediate intervention to get the vehicle of my choice - volkswagen polo highline plus 1.5 tdi, candy white, as i have started paying my emi to bank and not got the vehicle. The said dealership looks to be fraudulent and customer unfriendly. This will damage the your brand/company reputation beyond thought. Best regards Srinath d b Mobile: +[protected] Was this information helpful? No (0) Yes (0)
Feb 18, 2020 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 18, 2020 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited)
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