[Resolved] Volkswagen India — non service for a month for abs complaints

Abraham B Machiyanickal

from Channapatna, Karnataka

Address:

Kannur, Kerala

I purchased vento on 2017 and my registration number is kl 60 l 9377. Last month my car shown abs complaint. On 16.09.19 i visit phoenix kannur showroom where my car purchased. They checked and informed me that there was a electrical problem they need to one day to rectify the same. They informed that they book a slot for my car on next monday (23.09.19). On previous day i just enquire about my car service schedule then they informed me that they didn't booked for service. Then they booked another slot on 28.09.19. On just day before they called me and informed that parts was not came. They changed my service to 07.10 19. On 5th they called and informed that 07.10.19 is a public holiday service is not possible. Then they booked another slot on 21.10.19. On 19.10.19 they called and informed me that their software updation is going that will not service any vehicle till 28.10.19.

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Dec 5, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

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