[Resolved]  Volkswagen India — old engine in new cars (don't get trapped by volkswagen offers...)

Address:	560087
Website:	volkswagen-bad.blogspot.com

Hello Volkswagen Victims,

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense. They will mark as solved, but nothing happend. shame to volkswagen

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be bothered about the issue that I have been facing with.

Finally, due to the lack of proper response from either of the hardcore culprits, I have filed a CONSUMER case against Volkswagen and the service center in JULY-2017.

After 10+ court hearings, finally, the service center has shown up at the court on March 22nd 2018 for submitting the required documents.

Volkswagen Company & the service center have never submitted any docs to support their claim of the new engine. This indicates that how irresponsible they are & how pathetic are they in treating their consumers.

Today, I wanted to question them @Volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within the first few months. This is absolutely not right on your front. You can’t treat your valuable customers like this.

Here are the details of the issues that I have been facing with you guys:

Engine leakage.
The quarter part of the engine is rusted.
Engine number doesn’t seem to be company printed. It seems to be locally printed by a roadside mechanic.
A lot of hammer marks across the engine which looks fishy.

For solving the issue, I visited the Elite Bangalore service station (1st week of Aug/2016). They fixed and return the car to me. Traveled KM is 3231 when the indication came.
The Same issue repeated (engine malware function). Car towing by road assistance(that time I am a vacation with family). The car reached to PPS Motors Hyderabad service station (13/Oct/2016), they replaced some sensors. They took some long trip for testing and they intimated to me, your car ready. Next day I collected the car (31/Oct/2016). Traveled KM is 5634 when the indication came. This time I have faced a good amount of inconvenience with family(my parent's age 60+ and 6 months kid)
The Same issue repeated again (engine malware function). I visited the Elite Bangalore service station (4/Nov/2016). They have returned the car in a week. Traveled KM is 6360 when the indication came
Engine getting leaking, after service as well.

Check attached images :
Engine leaking pic and hammer block
Engine leaking pic
Handmade print and cracks on engine and rust part at the top
You can see the rust part