Volkswagen India — old parts in new car

ravie111087

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411036

I bought volkswagen vento petrol 23/may/2018. All of sudden in midway felt low pick-up in car and approached service center. They checked and informed clutch plates got damaged (Only in 18k km) due to inaccurate driving in dense traffic while pressing clutch for long time. But there was no such instance where car was driven in dense traffic while pressing clutch for long time. I have doubt whether defective/poor quality clutch plates were installed instead of advanced hydrolic clutch plates. Tried to approach volkswagen many times but no response till now.

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Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.

Oct 03, 2019

Updated by ravie111087 hI,
CAR NUMBER, , , , , MH12-QM-0263

I HAVE TAKEN MY CAR BY PAYING COST OF REPAIR RS 24500/ TO THE DEALER AS YOUR COMPANY AND DEALER WAS THINKING I WANTED SOME BENEFITS FROM THEM, , THATS WHY I AM MAKING NOISE BUT THIS IS NOT THE REASON.
THEY TRIED TO GIVE ME DISCOUNT IN LIEU OF BACK OUT FROM THE COMPLAINT BUT I DIDNT ACCEPT THAT BECAUSE I KNOW HOW TO DRIVE AND HOW TO KEEP CAR HEALTHY

OLD PARTS BAD PARTS OR DEFECTIVE PARTS YOU ARE SELLING IN NEW CARS AND WHICH ARE DEFINITLY NOT IN WARRANTY ., ., ., THIS IS HOW YOU ARE MAKING MONEY MORE BY BRINGING CUSTOMER TO WORKSHOP, , , ,

GREAT IDEA, , .,

I NEVER RECEIVED ANY AUTO GENERATED MAIL.

INFORMATIONS ON YOUR WEBSITE IS WRONG

WHERE WILL CUSTOMER GO /??

MR STANLEY REPLIED TODAY ABOUT HOW I AM AFTER BUYING A NEW CAR BODY? IN 12 LACS RS.

WHAT A SHAME..

REGARDS BUT NO REGARDS
RAVIE
[protected]

Oct 03, 2019