ADVERTISEMENT

[Resolved]  Volkswagen India — Pathetic sales service

I'm Dr Avais from malegaon. This is 3rd time I'm canceling my plan of buying a vw. 2yr back i had booked and paid 3L in advance but ur sales outlet couldn't deliver even after a month. Then last year i was buying two cars. I called nashik outlet but nobody called me back. This time i want vento and jetta auto but again pathetic salws response. Today one sales person Sandeep from nashik was supposed to get vento for trial. We were prepared to pay downpaent for two cars there itself but he came in an Ameo instead.and moreover he kept insisting for a cheque to book the car. I mean wtf. Very poor sales response. I want to book 2 vento and 1jetta asap. I[censored] could arrange a sensible salesperson please do
Was this information helpful?
No (0)
Yes (0)
Mar 23, 2017
Complaint marked as Resolved 
Feb 10, 2017

Complaint Status

Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Feb 15, 2017
Siji George k's response
Pls respond today immky.
Vento repair pending
[protected]
Verified Support
Feb 18, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 10th feb, 2017.

We have not received any response to our request dated 18th Feb, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
Complaint comments  2 CommentsShareTweet

Comments

Terrible service provided by the dealer,
Kept my vehicle for more than 15 days and caused damages/ tampering to my vehicle.

There has damages to the interior as well the exterior. The tenhnicians are not trained as well.

VW north notxsupporting service under insurance of hdfc iver 2 tears..
Major inconvenience..
Pls act immly. SEROUS...VENTO WIRK PENDING..
Siji George K
MnM Mumbai
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Volkswagen India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1959
    Pending
    0
    Resolved
    1123
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View Full Information
    ADVERTISEMENT