[Resolved] Volkswagen India — pipe of common rail injection system is bend

[Resolved] Volkswagen India — pipe of common rail injection system is bend

S sanjayajeet from Virarajendrapet, Karnataka

Dear sir, I have purchased vento tdi, highline from volkswagen, hubli in nov 2015. First servicing of the car was done in nov 2016 at volkswagen, hubli. For second servicing, i again sent my car to volkwagen, hubli on 30 nov and the car was driven around 190 km from my place to service centre. My car has run around 24000 kms. I am informed by the service centre that the pipe/tube connecting common rail injection is bend. I am surprised to hear that because my car is driven by me only and the only place the car was given for servicing is at volkswagen, hubli. The service centre claims that the the pipe is bend at some service centre or mechanic. I have filed my complaint with the call centre of volkswagen and reference number is ccr105226. My car is in service centre since 30 nov. I want to inform that i have neither opened the cover under the hood nor have given my car to any mechanic in last two years. Therefore, there is no reason the the pipe of common rail system gets bend. I want the common rail system to be replaced by the company/ service centre because only agency that has attended to the car is service centre hubli or it is manufacturing defect. I have attached images of the common rail system. +1 photos Was this information helpful? No (0) Yes (0)
Jan 23, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Dec 17, 2017 Updated by sanjayajeet Dear Sir, Firstly I would like to thank Consumer Complaints- got response from Volkswagen(I) and also a call from Volkswagen, Pune. In reply, I have informed my concerns to the lady to who called me from Volkswagen. Lady requested me to communicate my concerns in reply to the mail from Volkswagen. I have followed-up with mail to [protected]@vw-kmcpl.co.in" <[protected]@vw-kmcpl.co.in>, NSCI R: Mumbai, Customer-Care <customer.[protected]@volkswagen.co.in> "[protected]@vw-kmcpl.co.in" <[protected]@vw-kmcpl.co.in>. Update about my car is that now the Service Centre has informed that the bend is in Pressure Sensor Switch and not in Common Rail Injection System. Cost for replacement of Pressure Sensor Switch is around Rs 2800/- (as informed by the Service Centre). Frankly don't know how the bend in Common Rail Injection System is now termed as bend in Fuel Sensor System- Cost of repair comes down from Rs 40, 000/- to Rs 2, 800/-. It is a matter of concern - Is this retract from bend in Common Rail Injection System to Bend in Pressure Sensor Switch Sensor a move to ' Get Away from Poor Diagnosis' and pose safety threat to the passengers in the car. Verified Support Dec 23, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in
Add a Comment	Share
Submit Close