[Resolved]  Volkswagen India — polo car anti theft issue

Address:

Faridabad, Haryana, 121006

Is there any customer service mechanism placed in indian market for volkswagen cars.
My experience is no 'customer care' is there, not here in ncr delhi even. If you call some customer care no. They will guide you to contact to the service personnel of the agency.
I got the battery of my polo car changed & an anti theft box poped-up on the system screen, demanding some code. Which ended up in locking the whole system along with ac etc.
Talking to the service personnel in the agency, i was told that it will happen every time when you change the battery and you will have to go to the agency for knowing & entering the code with the help of a scanner & for getting this anti theft box off my screen. And you will have to pay some inr 1500 for this "service", even if your car is under warranty.
This is absolutely ridiculous & sheer harrasment and putting your customer in such a trouble for no fault of his.
Rather than offering help at such troubled time
In the late evening, when you require your car ac the most in this scorching summer, they are suggesting you to not drive your car or drive it without ac & with other systems down.
And asking you to come to the agency the next day for getting anti theft open after paying for it. This is a perfect example of anti customer mechanism.
Is there any one deputed in indian market by the german car maker to handle such affairs or for 'customer care' for that matter.

Gentlemen, my car was absolutely strucked-up late night at my friend's place.
Don't know where to go for help?

Dharmvir khunger
Abhimanyu khunger
+[protected]