[Resolved]  Volkswagen India — Polo issue

Address:Hyderabad, Andhra Pradesh, 500003

Yet another blunder and now realise that big brands are only for name sake, big brand don't even care about their customers and don't bother about them at all. Recently in our last post we had brought to notice of the people how customer care at Volkswagen behave when called. To the same post we got a reply and was asked to share our no to get in touch, did the same and expecting some person who is reponsible enought to understand the problem of the customer, but got a Call from the customer care again, where we were again denied of service, and speaking to somebody responsible enough to tackle situation.
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Feb 25, 2017
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Jan 14, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We once again request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Jan 21, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 1 Jan'17

We have not received any response to our request dated 14 Jan'17 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
Complaint comments 

Comments

Hello my self ashish the probllem is the staf is not supporting nature allways laughing for the customers and using too many abussing languages my father said that he is going to showrom and the two or thre sales exucatives talking with each and abussing for my father only for some case reason .

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