[Resolved] Volkswagen India — polo steering vibration on new car

sreerenj s

from Mattanur, Kerala

Address:

3/276A Varapuzha Road, NH17 Cheranelloor P.O, near Porsche Service Centre, Manjummel, Edappally, Kochi, Kerala 682034, Ernakulam, Kerala, 682034

I am a bit worried and sad as well in the way the service center of EVM volkswagen kochi cherannalloor, has handled the service of my Polo KL 41P 2806 sent for service on 01/11/2019.

While driving at normal speeds, but when the brakes are applied, the steering wheel will vibrate and losing the control.
The issues are not resolved after service and service centre is asking to pay for replacing brake disc.
Issue found couple of months after purchasing the car. It has been completed only 5800km. Issue started from 2000km.

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Feb 24, 2020

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)