[Resolved]  Volkswagen India — poor after sales service and cheating customers with inflated invoices

Address:700160
Website:Volkswagon.co..in

I gave my vw polo for 40, 000 kms service at vw workshop, 43 east topsia, kolkata 700105 (Phone [protected]). I requested service advisor to fix abs lights that's constantly activated and that his workshop could not fix the priblem since last 2 years inspire of replacing all sensors at extra cost. This service centre accepted to solve the issue like before. They took 72 hrs 3 days to service a small car like polo and yet could not fix the problem but instead made sure to give me a highly inflated bill of rs 16, 483/- including spares cost of rs 3355/- for abs. After i took delivery of car i escaped from a fatal accident on account of faulty abs where the car tends to run faster before it slows down with typical abs activation. A good brand name is being ruined by vw-india, and this is a caution to german parent co. To select its indian dealers who has reputation in market.
Was this information helpful?
No (0)
Yes (0)
Sep 9, 2017
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments 

Comments

Similar problem, VW keeps changing the sensors at extra cost without finding the actual problem.Even after replacing sensors it keeps damaging again and again.they are not ready to find the root cause no matter how much ever the customer explain the details of the issue. @VW Please be wise enough to understand the issue first.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information