[Resolved] Volkswagen India — poor after sales service and cheating customers with inflated invoices | |||||
I gave my vw polo for 40, 000 kms service at vw workshop, 43 east topsia, kolkata 700105 (Phone [protected]). I requested service advisor to fix abs lights that's constantly activated and that his workshop could not fix the priblem since last 2 years inspire of replacing all sensors at extra cost. This service centre accepted to solve the issue like before. They took 72 hrs 3 days to service a small car like polo and yet could not fix the problem but instead made sure to give me a highly inflated bill of rs 16, 483/- including spares cost of rs 3355/- for abs. After i took delivery of car i escaped from a fatal accident on account of faulty abs where the car tends to run faster before it slows down with typical abs activation. A good brand name is being ruined by vw-india, and this is a caution to german parent co. To select its indian dealers who has reputation in market. Was this information helpful? | |||||
Sep 9, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 28, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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Similar problem, VW keeps changing the sensors at extra cost without finding the actual problem.Even after replacing sensors it keeps damaging again and again.they are not ready to find the root cause no matter how much ever the customer explain the details of the issue. @VW Please be wise enough to understand the issue first.
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