[Resolved] Volkswagen India — poor customer reception

yogesh250

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra, 400060

I tried to contact the andheri service center to book the appointment after missing the appoint set earlier, the reception phone rang for hours and never got picked up then i called up mr kiran whos number was provided during previous set appointment in earlier sms on my phone so i tried to contact mr kiran from andheri service center so its seems he was also enjoying his vacation and never had courtesy to call back the customer.
What kind of mess is this volkswagen customer service today is 26th dec and i am still awaiting the revert... Waiting count and increased frustration

Was this information helpful?

No (0)

Yes (0)

Feb 18, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 13, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 26th Dec, 2017.

We have not received any response to our request dated 30th Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India