[Resolved]  Volkswagen India — poor service by moti nagar volkswagen

Address:New Delhi, Delhi

I want to complain about poor servicing and rude behaviour o[censored]r employee (Vaibhav rana) at volkswagen moti nagar delhi. I sent my car to moti nagar volkswagen for servicing through pick & drop they promised me to return my car same day but returned after 30 hrs. With few items broken, without proper servicing and even without washing. I got call for ratings about feedback of service i told them everything but still my problem is unsolved. I payed more than 13000rs. I just want proper servicing of my car. Otherwise i will go to court.
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.
Aug 05, 2019
Updated by Deepak1011
My no. Is [protected] car polo DL8CAN0550
Complaint comments 

Comments

Polo petrol May 2015 model.now the kilometer reading is 28000.For covering this distance i need to replace 4ABS Sensor.Very Very poor brake system and very poor engineering you have.I enquired other companies customers about Sensor they have no problem.
I have placed a order of right side mirror assembly 1 month back. Till now I din't get any proper response. Even I have paid advance for that. Is this the way u give us the service.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2188
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information