[Resolved]  Volkswagen India — poor service

Address:7, Whites Road, Royapettah, 600014

We from south of tamilnadu (Vallioor) went to chennai for an emergency where our car tn72ax8368 met with an accident on saturday 25aug19. Obtained police report and informed who asked us to get an estimate from your service center in chennai to process the claim. Accordingly went to volkswagen service center at whites rd, royapettah where the service agent mr. Ravi and head of svcs mr. Krishnan acted indifferently and refused to provide an estimate, however, they would provide on payment of 5% cash of the estimate cost, which will be regularized once the job is done. I refused and warned that i would report to higher ups and left. I informed our insurance agent and seevice manager in tirunelveli. I don't know what transpired ravi later called me and informed me that the estimate is ready and come and collect it. Since i had already agreed with our insurance agent and the service manager that i will get the repair done at tirunelveli, i informed ravi about it and thanked their lousy service rendered to me. Now because of them i am driving the car in and around chennai with the damaged boot door and bumper. Wherever, i park the car, the anti theft alarm is getting activated and making loud noises disturbing the neighbours sleep. Had the staff had given the estimate i would have my car got it repaired in chennai and now i have suffer and make others also suffer because of these two indifferent staffs your dear has.
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Oct 25, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2019
Volkswagen India Customer Care's response
Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always
Complaint comments 

Comments

Me mohd raoof from hyderabad [protected]
i have ameo
taken 2 year back
given for general service at good condition
when i received noise coming from door engine vehicle heating and no speed
when i told this to service center they reply sir that manger is not with us
i told i gave to service center not to manger
no reply

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