[Resolved]  Volkswagen India — poor servicing vidyut motors pune vw vento highline petrol mt ch01an 3050

Address:

VIDYUT Motors, Shivajinagar, Pune 411005, 411005

Sir,

I have been a proud owner of a vw vento highline petrol mt (Ch01 an 3050) since 2012. The vehicle has been serviced regularly and repaired occasionally. The car has not broken down even once. Till date i was a happy car owner.

The car ac developed a leak and it was admitted on 9 october 2019 to vidyut motors, pune, for defect rectification. However they could not detect the leak and simply refilled the gas and returned the car on 11 october 2019. I paid rs 3561 for the repairs. On 24 october the car ac again stopped cooling.
I sent the car back to vidyut motors for rectification and it has now been returned to me stating that a leak exists in the cooling coil which needs to be replaced.in effect l shall be again paying for repairs which if properly addressed by well trained professional earlier would not have been necessary. I request that needful action be done to ensure quality of repairs and financial propriety of not charging a customer twice for poor repairs.

Regards

Colonel k anil kumar
Indian army