Volkswagen India — regarding small dent on dicky during service

Address:

Jaipur, Rajasthan, 302012

Dear sir,

My vento rj 14 xc 4993 has gone for general check up after six month of purchase. There was some problem in opening of dicky (Boot space), which was rectified during service but when on that evening i came from office and saw a very small dip (Dent) on the top of it which i immediately informed to tanya person. He advised me to sent the snap and after receiving the snap the persons started to deny the incident and was telling that when car moves from workshop there was no dent. I told them that it is not visible when look casually since it is very small. They now started not to respond my call.in such situation i am surprised how i will send my car to this center in future.

This is a very bad experience in very first service. I am not at all expecting such a service from world's best car makers.
Please intervene into it and arrange for resolution of my grievances. I am attaching here the screenshots of discussion with tanya (Service provider) people for your reference.
Regards
Shailesh kumar
Mobile [protected]
Email: [protected]@sbi.co.in