[Resolved]  Volkswagen India — regarding the service of vw chennai alandur

Address:

7/12 thiruvalluvar nagar 1st cross street, Chennai, Tamil Nadu, 600016

Hello sir/madam,
There was an air leakage from the front right tyre of my car
Model: polo tsi petrol
Year : 2018 model
Purchase date : may 04 2018
Reg num : tn 22 dk 8345
For the past two weeks i have attended vw alandur thrice and this issue hasn't been resolved yet.. There was a puncture in my car tyre and i fixed it.. Again the same car tyre got flat and this time i took it to vw alandur where they just filled air and kept in observation for 4 days and after the inspection with apollo tyre team they said they couldn't find any leakage and aaked me to put mushroom puncture and i did it so (Where they don't even have facility to do in there own service centre) so they asked me to do it in the nearest puncture shop (Harsha tyre) which is a authorised dealer of apollo tyre and again i got the same problem and no one in the service centre is taking the responsibility and instead they gave me the apollo tyre dealer number and asked me to ask whatever it is from them and when i contact the dealer he says me to buy a new tyre which was just one year since i purchased my car and when i call the service person again to discuss they are threatening and swearing at me.. I'm really helpless and soo frustrated and very disappointed with the service provided by the
*warranty head* : karupasamy and ramesh who didn't have any intention to rectify the problem
I have attached the tyre photo and job sheet copy photo below.. They don't even have time to get my sign and fill service advisor name also in job sheet