[Resolved] Volkswagen India — repeated engine lamp warning/ duplicate engine parts

Nagaraj mh

Address:

Whitefield Apple Auto, mahadevpura, 560067

Hello,
I purchased VW polo car from Whitefield Apple Auto showroom.
In last 1.5 years I am frequently facing Engine Lamp warning.
Each time they have done a temperory fix.last time they even changed Throttle body valve (Which costs 33, 000) to resolve this issue. Just after a month again the same issue is coming.
I have a kid and I feel insecure while driving because of engine lamp warning.
Apple Auto showroom, either they have replaced throttle valve with duplicate one or they do not have a technician to fix the issue. This is 5th time, facing the same issue

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Apr 8, 2020

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2020

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)