[Resolved]  Volkswagen India — Replacement of ECM

Address:

Volkswagen mysore road

To whomsoever it may concern,

This is one of your customer Dr Harsha GT, I write this mail to raise my concern about my Volkswagen polo GT bearing registration no- KA 05 MV 0703 bought in the year of 2017 in my wife’s name- Dr Rashmi sriram. Sir/ Madam, I have been very compliant with all your advice over maintenance of my vehicle at Volkswagen service, Mysore road, right from the beginning I had also purchased the advised extended warranty for the same which has very recently expired. Just before a month, once the EPC indicator was blinking I was told that the ECM of the vehicle was damaged and that I need to replace it at my cost. Service of my vehicle was postponed due due to the current pandemic situation. Though I have been very compliant with all your advices and got the extended warranty also done, just coz the warranty is expired by few months I can’t b held for such huge penalty. It is totally unfair to make me bear such huge charges to a such compliant customer, especially a doctor couple at this pandemic times.

I will immediately want to escalate this issue to your concerned department.
Please acknowledge at the earliest.
Dr Harsha GT
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