[Resolved] Volkswagen India — service and reliability of volkswagen

Svn Bhat

from Delhi, Delhi

Address:

560076

My car number ka 03 mx 9858 vento. This vehicle is serviced by elite motors bangalore on 29.09.2018. On 04.10.2018 while driving this serviced vehicle got abnormal noise in engine compartment. It was reported to elite motors bangalore and they have asked me to switch off and switch on engine several time and try to drive down the car to their garage. I did this and fortunately the vehicle was moved with out noise only d2 gear mode and auto transmission did not happened even when i tried to accelerate.

Till today it is in the garage and several complaints are lodged in your call center on toll free number as well mail to customer care. Each time i get the message that they will resolve it with in 48 hour's!!!. This is ridiculous approach of volkswagon.in spite of this i awaited 168 hours and still no response. Is it the culture of volkswagon towards the customer when it comes to service.
Let me have your reply on above.

Was this information helpful?

No (0)

Yes (0)

Dec 24, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Oct 11, 2018

Updated by Svn Bhat The car Registration Number towards above complaint is KA 03 MX 9852 and it stands corrected

Verified Support

Nov 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India