[Resolved]  Volkswagen India — service centre fault

Address:

VW Deccan, IDA Uppal, Hyderabad, Telangana, Hyderabad, Andhra Pradesh

Hi,

I am having vw polo ap29cb9050 and recently given servicing and repair in the month of october 2019. The repair has been done for coolant. But team is saying battery dead while just handovering the vehicle. I was in shock and wonder why in a day or two my car battery is dead (It was replaced with new by service center for their mistake). Even they haven't informed me the same while inspection. Surprisingly they informed me after billing.

More over this is the second occurance, previously they done the same mistake while opening the doors and which causes my car battery lost and accepted their mistake and replaced my car battery with new 2018. This is second time they are reporting battery dead after bill payed that too just one year.

Please look into this issue and provide proper justification.

I have also informed the same to respective manager.

I have left my car at service centre.

Service center: vw deccan, uppal ida, hyderabad, telangana, india

Questions:
What was the battery condition while servicing car on the same month?
What was the battery condition, while given for repair in the same month?
What is reason for battery dead in a day?
Why this has been not informed or not included in the remarks or not communicated to me before bill payment?
Why they are handovering my car by starting with extra battery?. Why not infront of me?

Why they are doing all these activities in hide out?

Please ask the respective service center staff and manager.

I cannot put my money like this and they are not bothered about customer concerns.

Please address

Thanks
Sreenivas mallela
±[protected]