[Resolved] Volkswagen India — Service Issue, worst customer experience

Santhosh RM

Jul 16, 2021

Address:

Karur

Car service is really bad here in karur. I took my car for an emergency issue as my car engine fault indication. Service head in karur Volkswagen simply refused to take for service and told me that they cannot handle the issue. And asked to take my car to a different location. Which is more 100km from my place. Really gone through a bad experience with Volkswagen service center karur. Need an immediate action on this. I even called customer care and they informed that they will reach back with a solution for it. Still i did not get any response. WORST CUSTOMER EXPERIENCE.

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Aug 30, 2021

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)