[Resolved]  Volkswagen India — service of my jetta car wb 02j 6612

Address:

10 Raha Subodh Mullich Square, Kolkata, West Bengal, 700013

I am a bit surprised and sad as well in the way the service center of osl exclusive has handled the service of my jetta car wb 06j 6612 sent for service on 17.07.2019.
The car was kept with the service center for a very long time.
The service invoices were made on 17/07/19 and 06/08/19 (Attached) but were mailed to me on 06/09/2019 after much follow up. I initiated the payment on 7.9.2019 as per the invoice, the car was sent on 8.9.2019 with no air conditioning, and i was not informed of the same. Luckily it was the same pick up driver who had come to drop the vehicle and he confirmed that the car was cooling while pick up.
There after the car was kept in the service center with no communication for another 48 days, we had to finally go on vw india website and report post that we received a call and our car was finally delivered on 26.10.2019 in the same condition as was picked up on 8.9.2019.
I finally drove the car yesterday 5.11.2019 for about 50 kms where i found that: the car was overheating with alarm of check coolant.: check fog lamp and check number plate light indication despite changing the bulbs.
I feel the car has not been attended properly by the workshop and they have created more problems instead of solving them.
I am very much concerned the way my car was handled this time by service center this time. I did not receive any call or sms which i normally get from vw customer care regarding the quality of service and my satisfaction.
Request you to kindly ensure that your customers are not harassed this way in future.
Regards
Manish agrawal
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