[Resolved] Volkswagen India — service related complaint

Amit suke

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411021

Left my car at pune service center today and at the time of delivery i was told my battery is worn out completely.
It's 1.5 yrs old and not given a trouble single time even after 2 weeks long gap being stationed at one place.
To pursue their request and provide permission i was even pressurised and told that car is not starting and they have to jump start the car. If i take delivery as it is then there r good chances that car may not start tomorrow.
I have refused to take delivery of the car. Asked them to charge the battery completely and five me written report on my battery status.
Now i am even doubting whether my car really has my original battery

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Feb 4, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in