[Resolved] Volkswagen India — Service was very improper & causing sudden problem

Chirag44

from Alwar, Rajasthan

Address:	Rajkot, Gujarat, 360004
Website:	Volkswagen.com

I went for the car service at Volkswagen service centre before 15 days ago.
Service was very improper. Suddenly noise coming from the steering of the car.
Nobody is responsible there in the staff.
They always try to sell their own product of dealership.
It is very harsh to get such an unprofessional approach from such huge brand name...
It will be great to get solve this complaint by some professional personal

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Dec 20, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 19, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 05th Nov, 2016.

We have not received any response to our request dated05th Nov, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India