[Resolved] Volkswagen India — software update problem

Dominic Huang

from Bengaluru, Karnataka

Address:

560043

This is related to my vehicle number ka-04-mp 8168.

I have updated the software without my knowledge that it will result in cluttering noise in the engine.

I have now went back multiple time for the solution and nothing seem to be able to work out.

And the most recent visit, the volkswagen service center has informed me that the injection has malfunction. There are multiple report online that this issue is the result of the software update done on the car.

However, the service center is denying that it has anything to do with software update and blame it on the fuel quality.

Is volkswagen providing the defected part that it will be so easily affected by the fuel? My car is just 4 years old. How can a good quality car be affected by its normal running condition and more so by fuel? Do not the volkswagen know beforehand the fuel quality? Why are you denying?

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May 22, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India