[Resolved] Volkswagen India — sold a defective vehicle

Bhagyabharadwaj

from Surat, Gujarat

Address:

21, Devrath Bungalows, New C G Road, Chandkheda, Near Chanakya Plaza, Ahmedabad, Gujarat, 382424

Volkswagen sold me a defective vehicle (Mexe19603kt086167) which had two defects:

1) oil leakage: this is the defect from day one where there is oil leakage, the company took this lightly

2) breakdown: the car suddenly stopped when it was coming back from the service centre where the previous issue was fixed.

The company is not giving me anything in writing, and are forcing me to pick up the car where these issues were found

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Oct 3, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Aug 22, 2019

Updated by Bhagyabharadwaj When asking for information about the PDI and Service checkup, the company is refusing to divulge information and saying we need to check terms and conditions. They have the audacity to sell a defective vehicle

Verified Support

Aug 31, 2019

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India