[Resolved] Volkswagen India — the blaming of showroom & service center authorities

Suvarna kumari vara

from Bellary, Karnataka

Address:

Hyderabad, Telangana

Respected sir/madam,
I bought vw ameo comfortline car on 31 april 2018. The raj bhavan road, hyderabad show room delivered the car to my home without any test drive. After one week the show room driver train us and 3 hours kept driving in the city, at that time we observed that the ac was not working properly, that's why the back portion of the car was not getting cooled. This point we express that vw driver and show room staff also from that day to two months. They told that don't worry madam, it will be solved by our service center at free of cost within 6 months from the day of purchasing the car. They requested us not to give any written complaint on that issue. And also assured us that the problem regarding ac will be resolved soon. We were unable to take the car to service center from the date of purchase.
On september 15th unfortunately my car volks wagan ameo met with an accident, immediately we put kept the car in kukat palli volks wagon service center, hyderabad. Now they raised a point that due the accident the ac in the car was not working which was the false statement moreover the service center authorities collected an amount of rs - 12, 866/- from me, stating that the written complaint was not received from the show room authorities regarding non working of ac right from the date of delivery of the car. Due to non communication in conveying the messages between the service center staff and show room staff, and inside the staff (I mean that the table to table staff, left over staff to presently working staff also), they are stating that "if the show room authorities had given the written complaint on non working of ac we would have done it for free". This message was given to me before the dispatch of car.
In this regard, i would like to state that the service center authorities as well as show room authorities were very irresponsible and very rude in their behavior, with which customers are very much unsatisfied & hurt.
I request to take immediate necessary action in this regard for which act of kindness i will be grateful to you in this matter.
Thanking you sir.

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Oct 30, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Sep 27, 2018

Updated by Suvarna kumari vara Respected Sir/Madam,
I bought VW Ameo Comfortline car on 31 April 2018. the Raj Bhavan Road, Hyderabad show room delivered the car to my home without any test drive. After one week the show room driver train us and 3 hours kept driving in the city, at that time we observed that the AC was not working properly, That's why the back portion of the car was not getting cooled. this point we express that VW driver and Show room staff also from that day to two months. they told that don't worry madam, it will be solved by our service center at free of cost within 6 months from the day of purchasing the car. They requested us not to give any written complaint on that issue .and also assured us that the problem regarding AC will be resolved soon. we were unable to take the car to service center from the date of purchase.
On September 15th unfortunately my car Volks Wagan Ameo met with an accident, immediately we put kept the car in Kukat Palli Volks Wagon Service Center, Hyderabad. now they raised a point that due the accident the AC in the car was not working which was the false statement moreover the Service Center authorities collected an amount of Rs- 12, 866/- from me, stating that the written complaint was not received from the show room authorities regarding non working of AC right from the date of delivery of the car. Due to non communication & conveying the messages between the service center staff and show room staff, and inside the staff (what I observed that the table to table staff, left over staff to presently working staff also), they are stating that "If the show room authorities had given the written complaint on non working of AC we would have done it for free". this message was given to me before the dispatch of car.
In this regard, I would like to state that the service center authorities as well as show room authorities were very irresponsible and very rude in their behavior, very poor communication about the subject matters, with which customers are very much unsatisfied & hurt.
I request to take immediate necessary action in this regard for which act of kindness I will be grateful to you in this matter.
Thanking you Sir.

Verified Support

Sep 29, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in