Volkswagen India — Throttle body complaint

Address:

calicut

Myself Sajeer, a proud owner of 2018 model VW Polo Trendline Red Colour(KL-03-AC-5880).
I would like to raise my concern regarding the build quality of the vehicle and the durability of its parts.
Sadly this is my first car and I wanted to invest in a car which promised utmost build quality and ride comfort without compromising on safety concerns.
I was totally convinced from the exterior build quality and appeal the car had offered and I decided to go ahead.
I was a proud owner until recently, by January 2021, when the car started to show certain glitches beginning with the ABS sensor which upon enquiry I was informed it is a usual complaint that the model has.
I got them changed thinking it happens at times and soon after i.e. by March 9th I faced another issue. This time it was major and I had to tow the car to the Calicut VW service station wherein the team diagnosed it via scanning and confirmed the malfunctioning of the Throttle body part.
To make matters worse I was informed by a service representative the error occurred due to my rash driving which was contradicted by another of your representatives who knew the service history of the vehicle.
The car has undergone timely service as per your norms and yet the parts are starting to show serious build quality concerns.

I would like to escalate the concern to the concerned authority to get proper justice in the case.
Please look into the matter with utmost importance and I hope you will be able to provide the necessary support to ensure the proper functioning of the vehicle at the earliest.

Regards,
Sajeer.