[Resolved]  Volkswagen India — Unable to repair my car number hr 24s 8775 (volkswagen polo) by your authorized seller & service centre sujeet motors at sirsa, haryana (125055)

Address:	Sirsa, Haryana, 125055
Website:	volkswagen.co.in

Greetings!

Subject: incapability to repair my car number hr 24s 8775 (Volkswagen polo) by your authorized seller & service centre sujeet motors at sirsa, haryana (125055), 10th august'2016.

Dear sir /madam,

I am writing this mail with hope to get some solution for my case, and request your valuable time to go through the long mail.
On 10th august, 2016 i had given my car (Volks wagen – polo gt) to – sujeet motors, dabwali road, sirsa, haryana for problem with ignition, as the car did not start.
It’s been 7 days and i have not received a proper response as to what the problem is, even after my repeated calls. It was only yesterday that i received a call saying that there is some wiring problem in the car and that the service center (Sujeet motors) is not being able to detect it so we will have to send the car to your another service center in hissar, haryana which is 100 kms away.
I have purchased the car from sujeet motors, sirsa dealership almost 4 years back and the dealership also has a service outlet. It is their duty to fix the car, under any circumstances if they are incapable to identify the problem, they can call the service manager from hissar or anywhere or make arrangements to send the car to hissar dealership. It is just not accepted to keep the car in your service outlet for almost a week and then inform the customer to make further arrangements on their own, as an authorized service center (Dealership) is not able to handle the problem even when the customer has purchased the car from your own dealership. The service center is even refusing to share the job card that they have opened for the last 8 days, seems they are clueless of the problem or do not have qualified staff to handle such repairs.
I am amongst one of your very few loyal customers in india who own 3 volkswagen cars (Jetta - hr 24 s 0538, vento – hr 24 r 3695 and the above mentioned polo – hr 24 s 8775) from your worldwide renowned brand. It was only last year in december 2015 that i had given my jetta car in your gurgaon authorized service centre (Frontier autoworld) for some accidental repairs. I am attaching a copy of all the communication done with your gurgaon dealer regarding the same for your kind reference.
It was nightmare experience dealing with them. We received the car in march 2016, that is more 3 months after giving the car in your gurgaon dealership even though when their promised date and time for delivery was 20th january 2016. And it doesn’t end here. We paid a huge amount of money for the repairs and it’s been only 5 months since the repairs and car is still giving everyday problems. We have approached the dealership a number of times but always came back a bitter experience.
All this has left us to believe that we made a bad choice in trusting the brand and made such expensive repeated purchases, it has also taught us that the quality of goods/ parts fitted in your car is extremely sub-standard and can last only a few thousand kms and not fit for indian roads, even after driving with utmost care. Not to forget that this is one such problem and these issues will keep cropping up in future too because of aforementioned reasons.
After going through this mail, i am sure you will believe that we are in absolute despair, and request you to kindly look into the matter on urgent basis
Hoping for a quick and affirmative response, i remain.
Best regards,

Sachin garg
Head – marketing, events & pr

Fashion tv (India & saarc)
Saket, new delhi
www.fashiontvindia.in
+[protected] / +91 [protected]